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"What can I say? I ordered the diamond via the internet, and within 30
minutes the owner called me and e-mailed me. The stone was in my hand in
less than 24 hours and it was SWEET. Got it appraised immediately and my
guy said I got a great deal. I would, and will, buy any more diamonds from
Chateaugems.com. I give them my highest recommendation. Thanks Chris."
- George Mansini, Florida
"Just a note to say "Thank You" for being
such a great vendor! The whole experience was a pleasure,
from answering questions several weeks ago to the
purchase experience this week. Boy, when you all pack them
for shipment, you don't mess around! Best regards."
- Michael Benecki, New York
"Customer service was excellent and product was as
expected, and a fair deal. Will buy from again."
- Jacob Miller, illinois
"The diamond was excellent, exactly as advertised!
Your service was especially great. Rob was extremely
responsive and professional when I finally decided to put in
the order. She was very prompt in calling me back with the
tracking number. I enjoyed doing business with your company."
- Fred Levine, Washington D.C.
"The item I had ordered was not in stock, but Chateaugems.com
called me immediately with a substitute that they
offered to me at their cost. I was very impressed with their
customer-oriented attitude and professionalism."
- Jackie Morane, Oregon
"They did a GREAT job! I loved the personal attention
I got!"
- Richard Payne, Los Angeles, CA.
"Prompt service, and good customer relations"
- Joseph Miller, Connecticut
"Product received within 2 days of order - with follow
up phone calls. Diamonds were beautiful - better than
I expected. Excellent service & product."
- Lisa Davis, Arizona
"I was very hesitant about ordering something like
this off the internet. And to put it into a setting
that i had not seen. The diamond and the ring together
was beautiful and she loved it."
- Thomas McAndrew, San Francisco, CA.
"Hello, I just got off the phone with Rob and i have
to say i am quite impressed with the customer service
i received . It is rare that you actually get to talk with
a live person who is as friendly and as personable as Rob was
with me. Thank you for all your help and for a wonderful web
site."
- Lorriane Williams, Florida
"I wanted to let you know how impressed I was with
the delivery of the item I ordered. The item was ordered
on a holiday and processed, shipped and received two days later.
I have never had an order (and a custom made order
no less) filled so fast. Thank you for your prompt service!"
- Martina Wessm Texas
"I visited four other online stores and Chateau’s
was the most gratifying. The staff did everything
in their power to help me? I just want them to know how much
I appreciate their going the extra mile!"
- Nicole Rousso, New York
"Your sales staff was not only knowledgeable, but
also very helpful and friendly alleviating any stress
I had as a first time buyer. I will definitely be back for
future purchases and recommend your site to others."
- Bob Stevens, Michigan
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